Passes
Sell entry up front. Let the guest book it later.
A pass is pre-paid entry to your business, issued as a branded PDF and redeemed whenever the guest is ready to come in. Your agents generate their own, staff can sell one over the phone on the POS, and you can put them online behind a private link for a campaign.
What the pass is worth is defined by a package, so a pass is never a loose dollar amount — it is a specific experience, and Netbookings knows exactly what it entitles the guest to.
At a glance
- Defined by a package, not a dollar value
- Agents generate their own, on account
- Sell by phone on the POS
- Sell online behind a private link
- Delivered as branded PDFs by email
- Expiry set per promotion, or never
One package, many ways to sell it
The package defines the pass
Build the package first — it is the pass. Pass packages are built around bathing entry and can carry services alongside it, such as a treatment or an add-on that doesn't need a room of its own.
Switches on the package decide where it can be sold: as a pass, as an agent pass, or on the POS. Because the entitlement lives in the package, changing what the experience includes changes every pass that uses it.
Agents generate their own
Your agents log into their portal, choose from the passes you've made available, enter a quantity and go. They pay on account or up front by credit card, and the passes arrive by email as PDFs carrying your branding — no staff time at your end.
It works just as well for a partner down the road as for a wholesaler: package a stay with entry to your bathhouse, or hand a local hotel a stack of passes to sell for you.
Sell online, or over the phone
Passes can be sold through your online shop behind a private link — send it out by email or SMS and the guest picks a quantity, pays and receives their passes, with nobody touching it at your end. Ideal for a flash sale, a conference, or a local promotion.
Staff can also sell a pass over the phone on the POS, which is often how a last-minute gift or a corporate order gets handled.
Redemption that checks itself
The guest hits Redeem Pass on your booking page, enters their pass number, and the cart loads with exactly what the pass covers. Or they book normally and enter the pass at checkout — Netbookings compares what's in the cart against the pass package, and when it matches, the price is set to zero and the booking completes.
Staff can do the same in the back end, either through the Wizard or by taking Pass as the payment type on an existing booking. Either way the entitlement is verified rather than trusted.
Promotions and expiry
Every batch of passes is issued under a promotion — Complimentary, Conference, a named campaign — so you can tell at a glance what a pass was for and report on it later.
The promotion also sets the clock: expire a set period after purchase, expire on a fixed date, or don't expire at all.
A pass is not a gift voucher
They look similar to a guest and behave very differently in your accounts.
A pass is usually paid on account. The agent is invoiced for the passes they generate, or — where the passes are a marketing exercise — they're carried by an internal marketing account. The money side is settled when the passes are issued.
A gift voucher works the other way around: it is only treated as income when it is redeemed, and which income stream it lands in depends on what the guest ends up booking.
Worth getting straight before you choose between them, because it decides when the revenue appears and who carries it until then. If you're not sure which suits what you're doing, ask us — it's a short conversation.
